David Goldman & Patricia Svilik
Sarah is a straightforward, sophisticated, and savvy broker. She is a good negotiator who will close the deal. She is generous with her time. Also, she is not pushy at all - she wants you to find the right place for the right price and respects your limits. On one house, we appreciated that she told us that it was overpriced, even though she knew we wanted to put an offer on it. She is detail-oriented and thorough. She is diplomatic without being canned. We went through three brokers before her and were consistently outbid in the East Bay’s surprisingly competitive housing market. Our problem was that we had brokers who did not know how to negotiate (all the houses that we bid on had multiple offers). I had no idea what a big difference our broker would make, and I learned the hard way. That's just hard to find out in an interview, unfortunately. By "negotiator," I don't just mean someone who will advocate price for you, but also someone who will be able to get the other side's attention and be listened to, someone who can communicate directly and genuinely with the other side to get more information so that you can figure out what kind of offer to write, and most importantly, someone who can close the deal. She is proactive. I am absolutely confident that if we had started working with Sarah in the beginning, (1) we would have spent far less time looking (she finds out what you guys want in a house, looks at them on her own time, then takes you to see only the houses that she knows you will like), and (2) we would have had far less stress because we would have been successful in our offers. Putting an offer on a house is so stressful and very time-consuming. We felt muzzled with our previous brokers and just watched them make mistakes and mishandle the situation. With Sarah, it was like, "sit back, and trust her, and she'll make it happen." She put us in control of the situation. It was a lot more relaxing, for lack of a better word. I was extremely impressed with her and so bummed that we did not work with her from the start.